Executives at Macromix Have Initiated a Diversity Skills Training Program

question 3

Multiple Choice

Executives at Macromix have initiated a diversity skills training program to educate employees about the importance of diversity at the workplace. Which one of the following should be the first step to be implemented in the program?

• A) making employees aware of the assumptions and biases they may have
• B) teaching people specific skills on how to communicate effectively with their fellow employees
• C) increasing employees' sensitivity and openness to those who are different from them
• D) training employees on how to work effectively in a diverse work environment

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Definitions:

Preexisting Beliefs

Ideas or convictions that an individual holds before being exposed to new information or experiences.

Availability Heuristic

A mental shortcut that relies on immediate examples that come to a person's mind when evaluating a specific topic, concept, method or decision.

Availability Heuristic

A cognitive shortcut based on quick examples that pop into one's mind while assessing a particular subject, idea, strategy, or choice.

Acquittal

A legal judgment that a person is not guilty of the crime with which they have been charged.