Back2Work Succeeded Because It Offered Personalized Assistance to Its Clients-People

question 52

Multiple Choice

Back2Work succeeded because it offered personalized assistance to its clients-people who had lost jobs-beginning with having a live person answer every phone call. When management proposed an automated answering service with a directory tree ("Press 1 for a company directory", for example) , Cathy was concerned the company would lose customers. Cathy's resistance stemmed from her

• A) belief that uncertainty would increase
• B) fear that she would be forced out of her habit
• C) concern over personal loss
• D) belief that the change was incompatible with the goals and interests of the organization.

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Definitions:

Depreciation Expense

The allocation of the cost of a tangible asset over its useful life, reflecting the reduction in value over time due to wear and tear or obsolescence.

Interest Expense

The cost incurred by an entity for borrowed funds over a period.

Net Working Capital

Net working capital measures a company's short-term financial health, calculated as current assets minus current liabilities, indicating its ability to fulfill short-term obligations.

Inventory Levels

The quantity of goods and materials on hand that are available for sale or production processes in a company.