The Two Metaphors Commonly Used to Describe the Two Views

question 130

Multiple Choice

The two metaphors commonly used to describe the two views of the change process are ________.

• A) smooth water and troubled water
• B) calm waters and white-water rapids
• C) shallow water and falling water
• D) burning bridge and water over the dam

Understand the components and purposes of the balanced scorecard, including its four standard perspectives.

Identify and describe the process of developing a balanced scorecard and the role of multifunctional teams in its creation.

Recognize how specific activities and performance measures relate to the different perspectives of the balanced scorecard.

Understand the concept of a strategy map and its differences from a measure map.