Shelly Was the Most Senior Employee in the Department and Knew

question 11

Multiple Choice

Shelly was the most senior employee in the department and knew just about everything about everyone else's job. If all employees in the department were cross-trained, Shelly would no longer have an advantage that brought with it special privileges. Shelly's resistance to change came from her ________.

• A) belief that uncertainty would increase
• B) fear that she would be forced out of her habit
• C) concern over personal loss
• D) belief that the changes would harm the organization

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Definitions:

Antebellum Period

A term referring to the pre-Civil War era in the United States, characterized by economic growth in the South based on slavery and agricultural exports.

Skilled Trades

Occupations that require specific training, often both hands-on and in theory, such as electricians, plumbers, and carpenters.

Free Blacks

African Americans who were not enslaved, living primarily in the North and parts of the South before the Civil War.

Era

A period marked by distinctive character, events, or circumstances.