Fred's Donuts Is Installing New Equipment in Its Bakery

question 20

Multiple Choice

Fred's Donuts is installing new equipment in its bakery. Many employees are fearful they will not be able to operate it. Which one of the following courses of actions is best for Fred to use to overcome this employee resistance?

• A) threaten the employees who resist the change
• B) present distorted facts to the employees
• C) terminate employees who resist the change
• D) educate employees and communicate with them

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Definitions:

Performance Pressures

The stress or demand placed on individuals or organizations to operate at an optimal level or achieve certain benchmarks.

Resistance to Change

Refers to the reluctance or refusal to adapt to changes in the workplace, environment, or technology.

Loss of Face

A term referring to the loss of respect, dignity, or social standing in the eyes of others, particularly in cultures that emphasize honor and reputation.

Technological Change

The overall process of invention, innovation, and diffusion of technology or processes.