An Important Part of Customer Service Is ________

question 102

Multiple Choice

An important part of customer service is ________.

• A) maintaining a friendly attitude
• B) giving customers what they want
• C) offering a toll-free number with representatives available 24/7.
• D) keeping costs low by offshoring the customer service call center

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Definitions:

Macroanalysis

A broad approach in sociology that focuses on large-scale social structures and processes.

Microanalysis

Analysis of the smallest, most immediately visible parts of social life, such as people interacting.

In-groups

Groups to which an individual feels a sense of belonging, often leading to positive self-identification.

Out-groups

Social groups to which an individual does not belong, often perceived as different or opposed to the individual's in-group.