When Used to Connect with Customers or to Connect Employees

question 2

Multiple Choice

When used to connect with customers or to connect employees with co-workers in other locations, social media ________.

• A) provide a means for customers to order products online
• B) create distractions that can keep employees from being productive
• C) provide information for competitors that give them a competitive advantage
• D) can create a competitive advantage

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Definitions:

Relationship Behaviors

Actions taken by individuals that affect their interactions and dynamics with others, important in both personal and professional contexts.

Process Behaviors

Actions by a leader that focus on the how-to aspects of task completion, often involving support and facilitation of team dynamics.

Follower Behaviors

Refers to the actions and reactions of individuals who are led or influenced by leaders in an organizational or group setting.

Authority Compliance Management

A leadership style that emphasizes efficiency and task completion, often at the expense of team member relationships and morale.