Because Rumors That Flow Along the Grapevine Can Never Be

question 82

Multiple Choice

Because rumors that flow along the grapevine can never be eliminated entirely, managers can minimize the negative consequences of rumors by ________.

• A) ignoring them completely
• B) communicating openly and honestly with employees
• C) encouraging an all-channel communication network
• D) using filtering wherever possible

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Definitions:

Internal Validity

The extent to which a study accurately demonstrates a cause-effect relationship by controlling for extraneous variables and bias.

Control Group

In an experiment, the group that does not receive the treatment or intervention being tested, serving as a benchmark for comparison.

Expectancy Effects

Phenomena in which the outcome of a study is influenced by the participants' or experimenters' expectations.

Demand Characteristics

Cues that inform the subject how he or she is expected to behave.