One Strategy Some Organizations Are Using to Improve Customer Service

question 121

Multiple Choice

One strategy some organizations are using to improve customer service is ________.

• A) training through role-playing
• B) secret shoppers
• C) post-visit customer surveys
• D) personalization

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Definitions:

Subjective Well-being

An individual's self-assessment of their overall happiness and life satisfaction.

Community

A community is a group of people living in the same place or having a particular characteristic in common, often sharing common values or interests.

Personal Wealth

The total value of an individual's assets, including money, property, and investments, minus all debts.

Power

The ability or capacity to do something or act in a particular way, often involving the control over resources or people.