Explain How Communication Can Have an Impact on Customer Satisfaction

question 100

Essay

Explain how communication can have an impact on customer satisfaction and what managers can do to improve communication.

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Definitions:

Divisional Structures

Organizational frameworks that group together departments based on similar products, services, markets, or geographic locations.

Functional Design

The aspect of design focused on the practical, functional aspects of a product or system, ensuring it meets the user's needs.

Product Design

The process of creating and developing a new product to be offered to customers, focusing on its features, functionality, appearance, and usability.

Network Design

Network design involves planning and configuring the layout of interconnected devices and systems to ensure effective communication and data exchange.