A Service Profit Chain Is the Service Sequence from Employees

question 91

True/False

A service profit chain is the service sequence from employees to customers to profit.

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Definitions:

Oral

Pertaining to the mouth; often used to describe the first psychosexual stage in Freudian psychology where the mouth is the primary source of pleasure.

Defence Mechanism

Psychological strategies employed by individuals to cope with reality and maintain self-image.

Regression

A defense mechanism leading an individual to revert back to a previous stage of development in their behavior, thoughts, or feelings.

Unconsciously

Actions or thoughts that occur without conscious awareness or control, often stemming from the subconscious mind.