One Element of a Successful Telemarketing Is to

question 61

Multiple Choice

One element of a successful telemarketing is to

• A) read the script verbatim
• B) focus on new customers
• C) establish rapport and gain attention quickly
• D) use long sentences
• E) treat all customers identically

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Definitions:

Held-to-Maturity Investments

Debt securities that a company intends and is able to hold until maturity, recorded on the balance sheet at acquisition cost adjusted for amortization.

Held-for-Collection Investments

Investments acquired with the intention of holding them to collect their contractual cash flows, rather than for selling in the near term.

Equity Method

An accounting technique used for recording investments in associate companies where the investor has significant influence over the investee.

Carrying Value

The book value of an asset on a company's balance sheet, derived from its original cost minus accumulated depreciation or amortization.