Examlex
One of the biggest uncertainties in providing customer service through call centers is the question of whether the people staffing the phones actually help a firm's customers.
Career Planning
The ongoing process of setting personal and professional goals and creating a pathway to achieve them, often involving considerations of education, training, and work experiences.
Individual Assessment
A process typically used in organizational settings to evaluate an employee's performance, skills, or suitability for a specific job role through various methods such as interviews and tests.
Effective Career
A professional journey characterized by achievements, growth, and fulfillment aligned with one's goals, values, and abilities.
Behaviorally Anchored Rating Scale
A performance appraisal method that uses specific examples of behavior to evaluate employees' performance.
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