If a Firm Decided to Maintain Relationships with Several Different

question 5

Multiple Choice

If a firm decided to maintain relationships with several different call center management companies, each of which have adopted different technological solutions to the problem of how to use call center employees to assist customers who are using very complex products, to reduce the uncertainty of whether the people staffing the phone can help the firm's customers, this would be consistent with which explanation of vertical integration?

• A) opportunism-based
• B) flexibility-based
• C) firm capabilities-based
• D) alliance-based

---

Definitions:

Dividend Payment

The distribution of a portion of a company's earnings to its shareholders.

Corporation Value

The total value of a corporation, often measured as market capitalization plus debt.

Declaration Date

The day when a company's board of directors declares the upcoming dividend payment.

Ex-Dividend Date

The date after which a stock is traded without its previously declared dividend, meaning purchasers no longer have the right to receive the declared payment.