If a Computer Company Decided to Open Its Own Call

question 24

Multiple Choice

If a computer company decided to open its own call centers to provide technical support to its corporate customers because the employees in these call centers need a significant level of in-depth training that was highly specialized to the computer company's products, this would be consistent with which explanation of vertical integration?

• A) opportunism-based
• B) flexibility-based
• C) firm capabilities-based
• D) alliance-based

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Definitions:

Recognition Strike

A type of strike aiming to compel an employer to recognize and negotiate with the union as the official collective bargaining agent for the workers.

Sympathy Strike

A work stoppage by workers in one industry intended to show support for striking workers in a different industry or company.

NLRA

A key piece of legislation in US labor law, the National Labor Relations Act establishes the rights of workers to unionize and negotiate collectively with their employers.

Mandatory

Refers to something required or obligatory by law or rule.