Which of the Following Value Chain Activities Involves Assisting Users

question 49

Multiple Choice

Which of the following value chain activities involves assisting users with handling of the products after sale, thus maintaining and enhancing the products' value?

• A) inbound logistics
• B) customer service
• C) operations
• D) outbound logistics
• E) sales and marketing

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Definitions:

Gambler's Fallacy

The mistaken belief that if something happens more frequently than normal during a given period, it will happen less frequently in the future, or vice versa.

False Consensus

The cognitive bias that leads people to overestimate the extent to which their beliefs, values, opinions, or habits are normal and typical of those of others.

Implementation Costs

Expenses associated with putting a newly adopted system, plan, or policy into effect.

Arbitrage

The practice of buying and selling assets in different markets or in different forms to profit from price discrepancies.