Locking in Customers by Making It Difficult or Expensive for Customers

question 11

Multiple Choice

Locking in customers by making it difficult or expensive for customers to move to another product is called establishing high ________.

• A) entry barriers
• B) switching costs
• C) product standards
• D) brand value
• E) technological dependency

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Definitions:

Ending Inventory

The total value of all inventory, including raw materials, work-in-process, and finished goods, at the end of an accounting period.

Weighted-Average Method

A cost accounting method that averages the costs of goods available for sale for the calculation of the cost of goods sold and ending inventory.

Conversion Costs

The combined costs of direct labor and manufacturing overhead expenses required to convert raw materials into finished goods.

Work in Process

Refers to goods that are in various stages of being made within a factory but are not yet completed.