The Two Dimensions of Process Quality Are ________

question 78

Multiple Choice

The two dimensions of process quality are ________.

• A) efficiency and effectiveness
• B) performance and reliability
• C) conformance and durability
• D) perception and serviceability
• E) ease of use and usability

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Definitions:

Positive Individual Traits

Inherent characteristics or qualities that contribute to an individual's strength, resilience, and positive behavior.

Courage

The ability to confront fear, pain, danger, uncertainty, or intimidation.

Empiricism

A philosophical standpoint that emphasizes the role of experience and evidence, especially sensory perception, in the formation of ideas, over the notion of innate ideas or traditions.

Direct Observation

A method of collecting data by watching subjects in their natural environment without any manipulation or interference.