Marco Recently Bought a Smartphone from Bluetex, a Leading Electronics

question 94

Multiple Choice

Marco recently bought a smartphone from Bluetex, a leading electronics company. He was very disappointed with the low battery backup of the phone and posted his reviews on Facebook. Steve, one of Marco's friends, had a similar experience with Bluetex, and he added to Marco's negative comments about the product. The primary risk Bluetex faces in this situation is the ________.

• A) loss of control
• B) loss of credibility
• C) lack of privacy
• D) lack of investment
• E) lack of secrecy

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Definitions:

Identity Crisis

A period of uncertainty and confusion in which a person's sense of identity becomes unsure; often seen in adolescence.

Puberty

The phase of human development during which a child's body matures into an adult body capable of sexual reproduction.

Concrete Operational Stage

In Piaget’s theory, the stage of cognitive development (from about 6 or 7 to 11 years of age) during which children gain the mental operations that enable them to think logically about concrete events.

Role Confusion

A situation in Erikson's stages of psychosocial development where an individual lacks clarity about their role in society or identity.