In Social CRM, the Relationships Between Organizations and Customers Emerge

question 41

True/False

In social CRM, the relationships between organizations and customers emerge in a dynamic process as both parties create and process content.

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Definitions:

Schemas

Cognitive frameworks or concepts that help individuals organize and interpret information from the world around them.

Shape

The external form or appearance characteristic of someone or something; the outline of an area or figure.

Sensorimotor

Pertaining to the combined processes of sensory input and motor response; often related to the developmental stage in infants where they explore the world through their senses and actions.

Preoperational

Refers to the stage in Piaget's theory of cognitive development where children aged 2 to 7 years old use symbols and language but do not yet understand mental operations or logical thinking.