Information That Comes to the Agent Because of His Position

question 168

True/False

Information that comes to the agent because of his position as agent must be passed on to the third party.

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Definitions:

Frontline Employees

Workers who directly interact with customers or clients, representing the face of the company and playing a critical role in service delivery.

Group Dynamics

The study of the psychological processes involved when individuals in a group interact, including roles, communication, and performance.

Sensitivity Training

A form of training designed to enhance individuals' understanding of their own and others' emotions and perspectives, aiming to improve interpersonal skills and empathy.

Prejudices

Preconceived opinions or judgments about people, groups, or subjects that are not based on reason or actual experience.