Big Box Distribution Company Has an In-House Information Systems Department

question 55

Essay

Big Box Distribution Company has an in-house information systems department of 50 people.The company generally does its own programming,although some software was acquired as a software package.A software package was purchased for customer relationship management,which will be modified by the programming staff.
Procedures for implementing programs vary by department.All major changes are approved by the Management Information Systems steering committee.The committee is also given a list of the maintenance changes that are planned in the coming year.Some departments request that the data processing department handle testing,while other users are rather picky and want to do their own testing.Requirements are generally prepared in writing,although small maintenance changes may be handled verbally.
Required:
Assess inherent risk associated with program changes at Big Box.

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Definitions:

Telecommuting

A system by which employees are able to work at remote locations but stay in touch with their offices through the use of information and communication technology.

Organizational Citizenship Behaviours

These refer to voluntary actions employees take that are not part of their formal job requirements but help in enhancing the overall performance and environment of the organization.

Telecommuting

is a work arrangement allowing employees to work outside the traditional office environment, often from home, leveraging technology.

Flex-Time

An employment approach allowing employees to choose their working hours within agreed limits, promoting a better work-life balance.