_____ Refers to Services That Are Perishable And, Unlike Physical

question 190

Short Answer

_____ refers to services that are perishable and, unlike physical products, cannot be stored in inventory.

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Definitions:

Cognitive Walk-Through

A usability evaluation method in which the ease of learning of a product or system is examined through a series of steps simulating user interaction.

Post-Test Questionnaire

A survey or set of questions administered after an event, test, or experiment to evaluate outcomes, reactions, or learning.

Think Aloud

A technique in which people express their thoughts verbally in real-time, often used in usability testing to understand decision-making processes.

Confusing Icons

Symbols or pictographs in a user interface that are not clear in their meaning, leading to user confusion or misuse.