Which of the Following Is a Pitfall to Be Avoided

question 22

Multiple Choice

Which of the following is a pitfall to be avoided when applying CRM initiatives?

• A) Changing the organization before putting CRM in place
• B) Matching CRM technology to the customer strategy
• C) Investing in building relationships with customers who value them
• D) Implementing CRM before creating a customer strategy

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Definitions:

Personal Factors

Individual attributes such as personality, age, personal beliefs, and life experiences that influence behavior and decisions.

Work Stress

The physical and emotional strain caused by work-related pressures and challenges.

Non-work Factors

Elements outside of the workplace that can affect an individual's performance and well-being, such as family issues or personal health.

Mental Exhaustion

A state of extreme tiredness and depletion in mental resources, often resulting from prolonged cognitive activity or stress.