_____ Is a Cross-Functional Core Business Process That Is Specifically

question 18

Multiple Choice

 _____ is a cross-functional core business process that is specifically concerned with achieving improved shareholder value through the development of effective affiliations with key customers and customer segments.

• A) Benchmarking
• B) Customer equity
• C) Customer relationship management
• D) Customer value proposition

---

Definitions:

Apple Blossoms

are the flowers of the apple tree, marking the beginning of the fruit's development cycle.

Sensory Adaptation

The process by which sensory receptors become less sensitive to constant stimuli over time, allowing organisms to focus on changes in their environment.

Subliminal Stimulation

A sensory or psychological input that is below an individual's threshold for conscious perception, yet can influence thoughts or actions.

Sensory Receptors

Sensory receptors are specialized cells or nerve endings that respond to changes in the environment by sending signals to the central nervous system, enabling perception.