Which of the Following Is True of the Balanced Scorecard

question 33

Multiple Choice

Which of the following is true of the balanced scorecard method?

• A) It translates aggregate and broadly defined strategies to very specific actions.
• B) It provides a means to link customer satisfaction with value orientation.
• C) It is not feasible for business unit level strategies.
• D) It does not assess the strategy component across all aspects of the business unit.

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Definitions:

Suzanne Kobasa

A psychologist known for her research on stress, specifically the concept of stress resilience and the "hardiness" personality trait.

Commitment

The state or quality of being dedicated to a cause, activity, or goal, often involving a promise or firm decision to do something.

Challenge

Any task or situation that tests someone's abilities in a way that is stimulating, demanding, or requires an effort to overcome.

Control

The psychological process or mechanism that regulates an individual's ability to direct their thoughts, emotions, and behaviors towards achieving goals or responding to environmental demands.