Match the Following: -First Step in Win-Win Negotiation

question 105

Multiple Choice

Match the following:
-first step in win-win negotiation

• A)lowest level of interdependence
• B)measure perceptions and attitudes
• C)building relationships
• D)getting agreements
• E)perceptions of working in opposition
• F)win-win negotiations
• G)friendly interactions
• H)goals incompatible; interactions important
• I)interpersonal issues
• J)conflict resolution by an outsider
• K)goals and content of work
• L)different perceptions between organizations
• M)proper planning
• N)how to achieve goals and do the work
• O)promote group effectiveness
• P)goals may differ but be compatible
• Q)situational characteristics
• R)used when conflict causes major disruptions
• S)two or more parties reach an agreement
• T)mathematical models

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Definitions:

Credit Sales

Sales made on credit where the payment is received after the service is delivered or the product is sold, thus creating receivables.

Credit Card Service Charge

Fees charged by credit card providers for processing transactions.

Allowance for Doubtful Accounts

An accounting method used to estimate the portion of a firm's receivables that it expects will not be collected.

Net Credit Sales

The total revenue from sales made on credit after deducting any returns or allowances, representing the true credit sales figure.