Total Quality Management Efforts Usually Focus on Teams, and the Principles

question 35

True/False

Total quality management efforts usually focus on teams, and the principles of team building must be applied to make them work.

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Definitions:

SPIN Approach

A consultative sales technique that stands for Situation, Problem, Implication, Need-payoff, focusing on asking questions to understand customer needs and offering solutions.

Questions

Questions are inquiries or prompts designed to elicit information, encourage thought, or provoke discussion.

Discussion

An exchange of ideas, opinions, or information through conversation, aiming for mutual understanding or decision-making.

Customer Benefit Approach

An approach whereby the salesperson asks questions that imply that the product will benefit the prospect.