Based on Research on Nonverbal Communication in Organizational Settings,which of the Following

question 61

Multiple Choice

Based on research on nonverbal communication in organizational settings,which of the following statements is NOT true?

• A) Nonverbal behaviors play a significant role in many areas of organizational functioning.
• B) Salespeople who make more eye contact are perceived by customers to be more believable.
• C) Interviewers rate job applicants as more suitable for employment when the applicants display low levels of direct eye contact than when they display high levels of direct eye contact.
• D) The verbal and nonverbal behaviors of job applicants interviewed by a "cold" interviewer are rated more negatively by independent judges than the verbal and nonverbal behaviors of job applicants interviewed by a "warm" interviewer.

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Definitions:

Allowance for Doubtful Accounts

A contra-asset account that represents the amount of receivables a company does not expect to actually collect.

Bad Debts Expense

An expense account reflecting the cost of accounts receivable that a company does not expect to collect due to customer defaults.

Allowance Method

An accounting technique used to account for bad debts by estimating and recording uncollectible accounts receivable.

Outstanding Receivables

The total amount of money owed to a company by its customers for goods or services delivered but not yet paid for.