Suppose That You Are the Supervisor of an Employee Who

question 8

Multiple Choice

Suppose that you are the supervisor of an employee who performs well across a variety of tasks.In other words,the employee's success on a particular task is not unusual.Furthermore,you notice that he or she is the only employee who performs this task well.Finally,you observe that the employee performs this task well at different times.Given these observations,based on Kelly's (1973) covariation model,you are most likely to attribute the employee's successful performance to

• A) internal factors, such as ability and effort
• B) external factors, such as the ease of the task
• C) the quality of your supervision
• D) the quality of the employee's coworkers

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Definitions:

Customer Loyalty Rate

A metric that measures the proportion of customers who repeatedly purchase from a brand over a specific period, indicating their loyalty.

Market Share

The percentage of total sales in an industry generated by a particular company, indicating its size and competitiveness in the market.

Customer Retention Rates

A metric that measures the percentage of customers who remain with a company over a given period of time, indicating the effectiveness of customer loyalty and retention strategies.

Behavioral Loyalty

Behavioral Loyalty refers to the observable actions of consumers repeatedly purchasing or engaging with the same brand based on positive experiences or satisfaction.