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Q15: Your text says that when writing a
Q16: When speaking with someone whose first language
Q18: Which part of Juliette's report should "hand
Q24: In North America, looking a person straight
Q26: Every message you send displays your writing
Q26: Business writers often use a file format,
Q29: _ models state that job satisfaction results
Q35: One method your text suggests to increase
Q43: _ proposals are those that are published
Q45: The overall theme of Chapter 17 ("Applying