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Your text recommends replacing a command with a rhetorical question as one way to make a business message more courteous.
Imaginal
Pertaining to the imagination or imagery, often used in psychology to describe the vividness of mental images.
Representational Systems
The methods by which information is stored, processed, and communicated, often within the context of cognitive psychology or information theory.
Modeled Behavior
Behavior learned through observing and imitating the actions of others, a process fundamental to social learning theory.
Consequences
Refers to the outcomes or results that follow from an action or decision.
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Q21: Which of the following is NOT one
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Q55: Unstable attributions are made when people attribute