Even When the Receiver of a Message May Be at Fault

question 10

Short Answer

Even when the receiver of a message may be at fault and we may be justifiably upset or angry, using _________________ language in a message can help us achieve the outcome we desire.

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Definitions:

Emotion Labour

The management of one's emotions, often in a professional context, to fulfill the emotional requirements of a job or role.

Post-industrial Society

A stage of society's development when the economy transitions from a manufacturing-based system to one focused on services, information, and technology.

Domination

The exercise of control or influence over someone or something, often through coercion or force.

Competition

Is a mode of interaction in which power is unequally distributed but the degree of inequality is less than in systems of domination. Envy is an important emotion in competitive interactions.