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Your text says that an apology may be appropriate in a claim response letter, but it advises against admitting negligence.
Dividend Payout Ratio
A financial ratio that shows the percentage of earnings a company pays to its shareholders in the form of dividends.
Internal Growth Rate
The maximum rate at which a company can expand its operations using only internally generated funds, without resorting to external financing.
ROE
Return on Equity is an indicator of a company's profitability, demonstrating the amount of profit generated from the shareholders' investments.
ROA
Return on Assets, a financial ratio indicating the profitability of a company relative to its total assets, measuring how effectively the company is using its assets to generate earnings.
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