You Work at a Large Manufacturing Firm

question 16

Multiple Choice

You work at a large manufacturing firm. Your job is to complete the paperwork to ensure that orders are filled correctly and shipped promptly and to respond to customers' queries about orders. Which of the following would be your best response when you receive a complaint from an important client about an error in a shipment?

• A)Postpone replying to the customer's complaint for a few days while you are busy filling new orders.
• B)Deal with the problem by contacting the customer immediately and personally.
• C)Rather than calling the customer, take the time to write and mail a formal business letter indicating that you will look into the error.
• D)Ignore the customer's complaint because you think that the customer made an error on the original order.

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Definitions:

Continuous Quality Improvement

is an ongoing effort to enhance products, services, or processes by making incremental improvements over time or implementing significant changes to improve quality.

Quality Council

An organization or committee that focuses on ensuring the standards and quality of products, services, or processes, often within a specific industry or healthcare setting.

Safety Initiative

A safety initiative is an organized effort or program designed to improve safety and reduce the risk of harm in a particular environment, such as in workplaces, schools, or public spaces.

Limited Abbreviation

The use of shortened forms of words or phrases, typically to save space or time, but restricted in scope to avoid confusion.