Your Firm's Policy Is to Respond to Some of the Comments

question 73

Multiple Choice

Your firm's policy is to respond to some of the comments your customers make on Facebook and Twitter. What should you do when responding to these comments? 

• A)Use a friendly, upbeat, professional tone.
• B)Try to place the blame on others, such as your competitors.
• C)Never admit mistakes because doing so could make your company look incompetent.
• D)You should do all of these when responding.

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Definitions:

Diversity

The inclusion and acceptance of individuals with different characteristics such as cultural, racial, and gender differences in a group or organization.

Paternalistic Management

A management style where the leadership makes decisions for employees, mirroring a fatherly approach to governance.

Bureaucratic System

An organizational structure characterized by standardized procedures, formal division of responsibility, and a hierarchy of authority designed to improve efficiency.

Affiliation

The connection or association of an individual with a group or organization.