A Disgruntled Client Has Begun Leaving Negative Comments About Your

question 33

Multiple Choice

A disgruntled client has begun leaving negative comments about your firm on its Facebook page.What should you do first?

• A)Ignore the comments.
• B)Determine whether the comments violate your established social media comment policy.
• C)Delete the comments immediately.
• D)File a lawsuit against the client.

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Definitions:

Emotional Exhaustion

A state of feeling emotionally drained and worn out, often a component of burnout, typically due to prolonged stress or frustration.

Depersonalization

A sense of detachment or estrangement from oneself, often described in contexts of burnout or mental health.

Work-family Conflict

Refers to the tension that arises when the demands of work and family roles are incompatible, making it difficult for an individual to fulfill duties in both areas.

Abusive Managers

Refers to supervisors or leaders who exert control through intimidation, verbal or physical abuse, creating a toxic work environment.