What Is the Most Accurate Statement About Apologizing in an Adjustment

question 103

Multiple Choice

What is the most accurate statement about apologizing in an adjustment message?

• A)If you apologize,use a standard phrase such as We apologize for any inconvenience we may have caused.
• B)Apologies should be avoided because they are counterproductive.
• C)People like to hear apologies.It raises their self-esteem,shows the humility of the writer,and acts as a form of "psychological compensation."
• D)Never apologize in an adjustment message because doing so will set you up for a lawsuit.

---

Definitions:

CSS Virginia

A historic ironclad warship of the Confederate States Navy in the American Civil War, notably partaking in the Battle of Hampton Roads in 1862.

American Red Cross

A humanitarian organization that provides emergency assistance, disaster relief, and education inside the United States, founded by Clara Barton in 1881.

U.S. Sanitary Commission

A private relief agency founded in 1861 to support sick and wounded soldiers of the U.S. Army during the American Civil War, precursor to modern Red Cross activities.

Northern Women

Refers to women who lived in the Northern states of the United States, particularly during significant historical periods like the Civil War, noted for their roles in abolition and suffrage movements.