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A Customer Has Posted a Negative Comment on Your Company's

question 67

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A customer has posted a negative comment on your company's Facebook about her dissatisfaction with the customer service she received. What should you do? 


Definitions:

Sigmund Freud

An Austrian neurologist who is known as the founding father of psychoanalysis, a method for treating psychological pathology by means of dialogue between the patient and a psychoanalyst.

Phallic Stage

In Freudian theory, the period from age 3 through 5, during which both male and female children exhibit interest in the genitals.

Electra Complex

In Freudian theory, the female child’s erotic desire for the father and simultaneous fear of the mother.

Psychosexual Development

A theory proposed by Freud, outlining how personality develops through stages centered on erogenous zones from infancy to adulthood.

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