Which of the Following Statements Is Most Accurate

question 82

Multiple Choice

Which of the following statements is most accurate? 

• A)In writing to a customer about a problem with an order, generally, you should use the direct pattern if the message has some good-news elements.
• B)Always use the direct pattern when writing to a customer about a problem with an order.
• C)Always use the indirect pattern when writing to a customer about a problem with an order.
• D)In writing to a customer about a problem with an order, generally, you should use the indirect pattern if the message has some bad-news elements.

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Definitions:

Relatives and Friends

People connected by blood or affection, often considered as a primary source of support, both emotionally and financially.

Employment Agencies

Organizations that match employers seeking staff with individuals looking for jobs.

Education Summary Section

A component of a resume or CV where an individual outlines their academic qualifications, including degrees, certifications, and relevant coursework.

Task List Section

A designated part of a document or software application where tasks or actions required are listed systematically.