Which Is the Most Effective Statement in a Letter to a Customer

question 52

Multiple Choice

Which is the most effective statement in a letter to a customer about an order for which the customer has not yet paid? 

• A)We cannot ship your order until we receive your payment.
• B)Your order will be canceled unless we receive your payment right away.
• C)As soon as we receive your payment, we'll ship your order.
• D)What are you, a deadbeat?

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Definitions:

Power Bases

The sources of influence and authority an individual or organization possesses, which can include factors like expertise, control of resources, and formal positions.

Social Capital

The networks, relationships, and social connections that provide individuals and groups with valuable resources, information, and support.

Sources of Power

The origins from which an individual or organization derives the ability to influence others, such as authority, knowledge, or relationships.

Retaining Humility

The practice of maintaining a modest view of one's own importance, even in the face of success or achievement.