One Reason That Customers Leave Complaint Messages on Social Networking

question 61

True/False

One reason that customers leave complaint messages on social networking sites such as Facebook and Twitter is that they may receive faster responses to online postes and tweets than to customer service calls.

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Definitions:

Fiscal Year-End

The completion of a one-year, or 12-month, accounting period that businesses use for financial reporting and budgeting.

Critical Decisions

Decisions that have a significant impact on the outcome or success of a particular process, project, or organization.

Operations Management

Management's area of responsibility that involves planning and controlling the procedures of production and reengineering business activities in the making of goods or services.

Operations Management

The administration of business practices to create the highest level of efficiency possible within an organization, focusing on converting materials and labor into goods and services as effectively as possible.