Morgan Has Decided That She Must Apologize to a Customer

question 22

Multiple Choice

Morgan has decided that she must apologize to a customer in her buffer. Which of the following is the best example of an effective apology? 

• A)We apologize for any inconvenience this has caused.
• B)You have every right to be concerned, and we sincerely apologize for the delay in filling your order. To prevent this from occurring again, we have upgraded our software and retrained our order takers.
• C)We regret that you were not happy with the situation.
• D)We are sorry and admit that we are completely responsible and take full legal responsibility for this situation.

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Definitions:

Price Volatility

The rate at which the price of a security increases or decreases for a given set of returns.

Rising Interest Rates

A condition in the economy where the cost of borrowing money increases over time, usually as a result of central banking policies aimed at controlling inflation.

Cash Flow Matching

A strategy where an investor aims to align the cash flows from their investments with their anticipated liabilities or cash flow needs.

Annuity Holders

Individuals or entities that have invested in an annuity contract, which typically provides fixed or variable payments at regular intervals.