Which of the Following Statements Is Most Accurate

question 82

Multiple Choice

Which of the following statements is most accurate? 

• A)In writing to a customer about a problem with an order, generally, you should use the direct pattern if the message has some good-news elements.
• B)Always use the direct pattern when writing to a customer about a problem with an order.
• C)Always use the indirect pattern when writing to a customer about a problem with an order.
• D)In writing to a customer about a problem with an order, generally, you should use the indirect pattern if the message has some bad-news elements.

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Definitions:

Warehouse Rent

Warehouse rent refers to the cost associated with leasing a space used for storing goods in a warehouse.

Acquisition

The act of purchasing or otherwise obtaining control of something, often referring to business transactions where one company buys another.

Maintenance

The process of preserving a condition or situation, such as keeping machinery in operational order or sustaining a level of service.

Customer-Oriented

Being customer-oriented means prioritizing and addressing the needs, preferences, and satisfaction of customers in business practices and product development.