Deborah Must Deny a Request Made by One of Her

question 42

Multiple Choice

Deborah must deny a request made by one of her employees.The most effective statement in a bad-news message denying this request would be

• A)No,you may not be reimbursed for the extra night you stayed after the conference ended.
• B)We are so sorry that we are unable to reimburse you for the extra night you stayed after the conference ended.
• C)Although your extra night cannot be reimbursed,we will process the remainder of your expense claim immediately.
• D)Please be advised that your extra night stay is not reimbursable.

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Definitions:

Double-stranded DNA

The normal form of DNA, consisting of two parallel strands of nucleotides wound around each other in a helix.

RNA Molecule

A nucleic acid present in all living cells. Its principal role is to act as a messenger carrying instructions from DNA for controlling the synthesis of proteins.

Ribosomes

Cellular structures that facilitate the translation of mRNA into proteins by linking amino acids together.

Ricin

A highly toxic protein derived from the seeds of the castor oil plant, Ricinus communis, used historically in bioterrorism and research.