The ____________________ of a Negative-News Message Should Include a Pleasant

question 109

Short Answer

The ____________________ of a negative-news message should include a pleasant statement that promotes goodwill.

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Definitions:

Problem-Solving Skills

Abilities or techniques employed to identify, analyze, and resolve issues or challenges effectively.

Assertive Communication

A communication style characterized by confidently expressing one's thoughts, feelings, and needs in a direct, honest, and respectful way.

Advocates

Individuals who support or recommend a particular cause or policy.