Which of the Following Statements About Complaint Messages Is Least

question 28

Multiple Choice

Which of the following statements about complaint messages is least accurate? 

• A)If the goal of your complaint letter is to change something, then persuasion is necessary.
• B)An effective complaint message makes a reasonable and valid request and presents a logical case with clear facts.
• C)Anger and emotion are effective persuaders in complaint messages.
• D)Some complaint messages just vent anger.

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Definitions:

Compounded Monthly

A method of calculating interest where the interest earned each month is added to the principal, and future interest calculations are based on the new total.

Borrow

To borrow means to take something from someone for a limited time, intending to return it, often referring to money in financial contexts.

Compounded Semi-Annually

Interest calculation method where interest is added to the principal sum of a deposit or loan twice a year, hence increasing the total amount of interest earned or paid.

Payments

Amounts of money transferred from one party to another as fulfillment of financial or contractual obligations.