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Last Month Our Technical Support Personnel Handled an Additional 200

question 63

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Last month our technical support personnel handled an additional 200 calls; that higher call volume increased our customer wait time per call by 15 percent is an example of an effective opener for a persuasive message recommending a solution to this problem.


Definitions:

Financialization

The increasing dominance of financial markets, financial motives, financial institutions, and financial elites in the economy, affecting the management and control of companies and even governments.

Information Technology

The use of computers, networking, and other physical devices and processes to create, process, store, secure, and exchange all forms of electronic data.

"The World is Flat"

A book by Thomas L. Friedman that discusses globalization and its impact on the world economy, proposing that technological advancements have leveled the competitive playing fields between industrial and emerging market countries.

Social Dumping

Practice where companies move production to countries with lower labor standards and wages, undermining workers' rights and conditions.

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