Impersonal Communication Is the Best Way to Approach Interactions with Customers

question 36

True/False

Impersonal communication is the best way to approach interactions with customers because it speeds up the interaction.

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Definitions:

Internal Decision-Making

The process within an organization by which decisions are made by its members or systems based on internal criteria, policies, and data.

Direct Materials Costs

The expenses for raw materials that are directly used in the production of a product.

Activity Cost Pools

A method in activity-based costing that aggregates all indirect costs associated with a particular activity, allowing for more precise allocation of overheads to products or services.

Organization-Sustaining Activities

Activities that are carried out regardless of which customers are served, which products are produced, how many batches are run, or how many units are made.