Distinguish Between "Assertiveness" and "Responsiveness

question 63

Essay

Distinguish between "assertiveness" and "responsiveness."

---

Definitions:

Denial Messages

Refers to communications that inform recipients about what cannot be done or why a request is rejected, often aiming to maintain a positive relationship.

Proper Tone

The use of language and style in communication that is appropriate for the audience and purpose, reflecting respect and professionalism.

Cash Refunds

A return of money to a purchaser following the return of an item or dissatisfaction with a service provided.

You Statements

Phrases that directly address the listener or reader, potentially creating a sense of personalization or confrontation.